Should every service be bookable online?

Not necessarily. Many businesses keep consultations, corrective colour or first-time extensions as enquiry-only, and open everything else for online booking.

Can clients reschedule online?

In Preen, yes. Clients can book and move their own appointments online, within the cut-off you set.

Guides

How to set up online booking for your salon

Online booking works when clients see real availability and clear rules. Most of the setup is deciding those rules before you share the link.

Facts checked 30 September 2026. Prices change; the sources are listed at the end.

1. Services, with honest durations

List each service with the time it really takes, including setting up and cleaning down. A menu that is too optimistic about time fills the day with overruns. Use the same names clients use: “Full head foils”, not an internal code.

2. Staff and hours

Set each person’s working hours and the services they do. If a junior and a senior charge differently, make them separate options so clients see the right price.

3. The rules: deposits and a cut-off

Decide which bookings need a deposit, and how close to the appointment clients can still cancel or move it. Write the policy in plain words and make sure clients see it before they confirm.

4. Book yourself, on your phone

Before you share the link, make a booking as a client would, on a phone. Then move it and cancel it. Anything that confused you will confuse a client.

Your Instagram bio, Facebook page, Google Business Profile and website. Tell regulars in person too. If you’re moving from another system, the switching plan covers replacing the old link.

Online booking in Preen

Clients can book and move their own appointments online. Your booking page shows your cancellation window, in hours, before they book.
Take deposits and charge no-show and late-cancellation fees on a saved card.
Sell your own gift vouchers on your own booking page.
A chat receptionist on your booking page (preview) that answers from your real services and times.

Plans from $0. Solo $19, Studio $49, Growth $89 a month, GST included.

Questions people ask

Should every service be bookable online?: Not necessarily. Many businesses keep consultations, corrective colour or first-time extensions as enquiry-only, and open everything else for online booking.
Can clients reschedule online?: In Preen, yes. Clients can book and move their own appointments online, within the cut-off you set.
Where should I put my booking link?: Wherever clients already look for you: your Instagram bio, Facebook page, Google Business Profile, website and any printed QR codes.