FAQ
Questions about Preen, answered.
Short answers first. Longer, dated explanations are in the guides.
Pricing
How much does Preen cost?
Plans from $0. Solo $19, Studio $49, Growth $89 a month, GST included. Scale is from $149 a month for 16 or more bookable staff. Every price is per location, in Australian dollars.
Is Preen priced per staff member?
No. One price per location, not per seat. The price follows the size of your team in bands: Studio is $49 a month, GST included, for up to 5 bookable staff. Adding a person within the same band doesn't add a seat fee.
Does Preen charge a booking commission?
No. No booking commission, new client or returning.
Do Preen's prices include GST?
Yes. Every Preen plan price is in Australian dollars and already includes GST. Preen is built in Australia by PREEN SOFTWARE PTY LTD.
Can I change plans as my team changes?
Yes. Move between staff bands as your number of bookable staff changes. The price is set by the band for that location.
Payments
How do card payments work?
Card payments go through your own Stripe account. Preen adds nothing on top of Stripe's rate. Stripe's fees apply. See stripe.com/au/pricing. Stripe pays you on your own payout schedule.
Can I take deposits and charge no-show fees?
Yes. Take deposits and charge no-show and late-cancellation fees on a saved card. You set the policy, and your booking page shows clients your cancellation window, in hours, before they book.
Does Preen provide a card terminal?
No. At checkout you can charge an eligible saved card through Stripe, or record cash, your existing terminal payment, bank transfer or a gift-voucher redemption.
Can I sell gift vouchers?
Yes. Sell your own gift vouchers on your own booking page. You choose whether to offer them.
Bookings
Can clients book and move their own appointments?
Yes. Clients can book and move their own appointments online, within the cut-off you set.
What is the chat receptionist?
A chat receptionist on your booking page (preview) that answers from your real services and times. It works in chat on your booking page only. Its final packaging and price have not been set.
Does Preen have consultation forms?
Yes. Build consultation forms and attach them to a service. Clients who book it fill the form in from their booking link before the appointment, and you see their answers in Preen.
Can I sell products and track stock?
Yes. Sell products at checkout and track their stock, with deliveries, stocktakes and a list of what's running low.
Which businesses is Preen for?
Hair salons, barbers, nail salons, lash and brow artists, beauty therapists, day spas, and massage and wellness businesses in Australia.
Switching
What moves across if I switch to Preen?
Bring your clients, services, staff and diary across by CSV. Notes history, held deposits, stored cards and your old booking link don't move.
How do I switch without losing clients?
Pick a cutover date, import your clients and diary, then put your new booking link everywhere the old one lived on the same day. Keep the old account open until its held deposits and remaining bookings are done.
Is Preen affiliated with Fresha, Timely or Square?
No. Preen is an independent Australian company and is not affiliated with any of them.
What Preen doesn't do
Does Preen do packages, memberships or loyalty?
No. Preen doesn't sell packages or memberships and has no loyalty programme.
Does Preen do HICAPS or health-fund claiming?
No. Preen doesn't do HICAPS or health-fund claiming and isn't built for clinical records. It suits relaxation and wellness massage rather than remedial or allied-health practices.
Take a proper look
See how a working day feels in Preen.
Set up your business in a few minutes, or see the booking flow your clients would use.